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History and Track Record Tokiso was established in February 2001 in response to the closure of the Independent Mediation Services of South Africa (IMSSA). Since its inception, Tokiso has grown to be the largest private dispute resolution provider in South Africa, with panellists in all provinces of the country.
In addition, Tokiso provides dispute resolution services for contractual, commercial, society (community) and other related services. In 2005, Tokiso launched The Tokiso Review, the first comprehensive publication on dispute resolution in South Africa.The most recent edition was published in November 2009. Tokiso’s training is informed by this important publication, which ensures that all training courses provided by Tokiso are informed by the latest developments and information. Tokiso continues to grow in areas where independent and professional services are required. Our vision is to become the premier provider of private dispute resolution services in Southern Africa.
Tokiso is a majority Black-owned company (68.3%). Below is a breakdown of ownership:
BOARD OF DIRECTORS
Services and Products Employment Dispute Resolution Services
Tokiso provides a complementary alternative to statutory dispute resolution processes provided by the CCMA and the bargaining councils. Parties can enjoy the benefit of binding processes which are quick, flexible and confidential. Processes offered are:
Where parties have a particular need, Tokiso has the expertise to design an appropriate process.
The traditional method of resolving commercial disputes through the courts is very costly and time consuming. Legal contests on procedural issues and tactical point taking are common features of litigation. They engender a climate of hostility that often obscures the potential for early and cost-effective resolution. Tokiso’s services include:
Tokiso provides a specialist dispute resolution service tailored for particular community disputes, such as environmental facilitation, land dispute mediations, divorce mediation and a community conflict facilitation service. Training
Tokiso offers a selection of carefully researched and practical in-house and public training courses. The courses focus on the “must-know” aspects of dispute resolution and conflict management. They include:
Secretariat Services Tokiso offers independent and professional secretariat services to projects, which involve multi-party interests. Tokiso has extensive project management experience, as well as conflict management knowledge and facilitation process skills, which are dovetailed into a professional package to clients.
Where parties have a large number of disputes to resolve quickly, Tokiso is able to project manage the disputes in an expedited and cost effective way.
Tokiso publishes a dispute resolution publication called The Tokiso Review annually. The Tokiso Review gives a detailed analysis of the state of dispute resolution in South Africa and is the only publication that offers a quantitative vantage point on dispute resolution . The Tokiso Review 2009/10 was released in November 2009. Previous editions garnered much publicity:
"My Ministry has noted concerns raised by the report and we will make sure these are addressed properly by next year" Labour Minister Membathisi Mdladlana
"...its the workings of institutions such as the CCMA and the labour courts, rather than SA's labour laws themselves, that are increasingly being identified as the problem. This is why The Tokiso Review is so useful and timely." Business Day Editorial, 12 Dec 2005 "The Tokiso Review is important reading for all those who regularly find themselves having to explore the intricacies of our labour dispute resolution system .... Exquisitely researched and well-presented, this Review represents an important first step in coming to grips with the facts and figures of labour dispute resolution and identifying and tracking longer-term trends and developments in the future." Carl Mischke, IRNETWORK
Tokiso provides a comprehensive range of support services for clients. The objective is to deliver cost-effective services that are efficient, user-friendly and legally enforceable. These support services include:
Financial Services
Tokiso is an independent Black-owned company. The Board of Directors and core management team have a unique depth of legal dispute resolution expertise and organisational experience.
Tokiso ensures that the processes and information provided to clients is informed by the latest research and development.
Tokiso is a Johannesburg-based organisation able to offer personalised services to clients throughout South Africa. Professional panellists are available to service client requirements in all the provinces.
Dispute Resolvers
More than 250 professional and independent dispute resolvers are committed to serve on Tokiso’s specialist Panels:
Professional Code of Conduct
This enables Tokiso to monitor the quality and ethical standards of their performance.
Online
Tokiso has an interactive website. You may get information on our panellists on our website, www.tokiso.com, as well as all standard agreements and book our services on-line.
The Tokiso Team
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