Tokiso offers a selection of carefully researched and practical in-house and public training courses.  The courses focus on the “must-know” aspects of dispute resolution and conflict management.  They include:

• How to use the statutory dispute resolution procedures
  (CCMA, Labour Court and Bargaining Councils)
  

• The private procedures (Tokiso)

• How to participate in a facilitation, mediation and conciliation

• Presenting a case in arbitration

• Chairing and presenting cases in disciplinary and grievance hearings

• Collective bargaining and negotiation skills